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Recovery: Resuming Operations & Care Delivery

July 2020 | Digital Innovation Group

The most pressing challenge keeping health system executives up at night following the COVID-19 surge and delay in non-COVID care is how to safely deliver backlogged care, recover financially, and re-activate patients in getting their health needs met while protecting clinicians and caregivers.

In this report, we will examine lessons learned through early COVID-19 recovery efforts and explore the tactics and digitally enabled tools to support operational and financial recovery.


Aaron Martin
Executive Vice President and Chief Digital and Innovation Officer, Providence
Sara Vaezy
Chief Digital Strategy and Business Development Officer, Providence
Douglas Grapski
Senior Digital Strategy Manager, Providence Digital Innovation Group

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