DIGITAL PERSPECTIVE | NAVIGATION & PERSONALIZATION
How to Fix the Surgical Experience
June 2021 | Douglas Grapski
As health systems increasingly become online transaction-ready, it is time to think about the patient care journey more holistically. The benefits of bundling these services and assets together in a personalized digital platform where patients can engage throughout the care journey, benefits not only the patient—but the entire health care ecosystem.
This research-based report outlines:
- How healthcare can learn from brands like Zillow and Redfin.
- How digital will play a growing and increasingly vital role in surgical episodes.
- The components of a digital surgical bundle from demand generation to post-op visiting and monitoring.
- The value that a surgical bundle brings to patients, providers and payors.
ABOUT THE AUTHOR
Douglas GrapskiDirector, Digital Strategy, Providence Digital Innovation Group
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