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How to Fix the Surgical Experience

June 2021 | Douglas Grapski

As health systems increasingly become online transaction-ready, it is time to think about the patient care journey more holistically. The benefits of bundling these services and assets together in a personalized digital platform where patients can engage throughout the care journey, benefits not only the patient—but the entire health care ecosystem.

This research-based report outlines:

  1. How healthcare can learn from brands like Zillow and Redfin. 
  2. How digital will play a growing and increasingly vital role in surgical episodes.
  3. The components of a digital surgical bundle from demand generation to post-op visiting and monitoring.
  4. The value that a surgical bundle brings to patients, providers and payors. 


Douglas Grapski
Director, Digital Strategy, Providence Digital Innovation Group

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