Ep. 8 w/ Oliver Meinzer of Marriott International
August 2020 | Digital Innovation Group
What happens when you bring together two bright minds to tackle healthcare’s challenges? This isn’t your typical brainstorm between healthcare experts. No, this is a supercharged session between two minds that work in similar, but very disparate industries. Our guests talk about a broad challenge they face, and discuss how they’ve approached the problem in their respective fields. The magic? To see how their approaches to a challenge can be applied to another industry to spark new avenues of innovation.
In our eight episode, we’re joined by Sara Vaezy (Chief Digital Strategy Officer | Providence) and Oliver Meinzer (Vice President, Global Operations, Digital Guest Experience | Marriott International) discuss how both healthcare and hospitality are evolving the customer experience through digital technologies. While seemingly disconnected industries, the analogous challenges both industries are undergoing are tightly connected. Their discussion covers the shift for contactless solutions moving from nicety to necessity and how both hospitality and healthcare are charged with greater digital enablement of offline experiences. Each guest shares practical examples of how their respective organizations are innovating to deliver meaningful, digitally-forward solutions that deliver care and build confidence.
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