How to Fix the Surgical Experience through Digital Service Bundles

August 26, 2021  |  kelsay

As health systems increasingly become ready for online transactions, it’s time to think about bundling services together in a personalized digital platform where patients can engage throughout the care journey. Join this discussion to learn more about how the Providence Digital Innovation Group is responding. In this Providence Live! session replay, Matt Cohlmia and Doug […]

The Paradox of Choice

May 1, 2021  |  Kris Kelsay

As the future of healthcare becomes digitized, the threat of disruption to health systems has never been greater. Despite their best intentions, the flood of new competitors and ever-proliferating modalities of care each compete for patient attention, creating the potential for a fragmented, confusing, and impersonal patient experience.  At the same time, health systems possess […]

What Do Online Reservation Platforms Have To Do With Healthcare?

November 1, 2020  |  providence

While consumers now have a lot more control over where and when they eat, it’s not the same story in healthcare. For patients, finding the care they need–that is, care from the right provider, delivered in a way the patient prefers, at a time convenient for the patient–is still a challenge. Nothing highlights the limited […]

What Happens When Your Online Health Care Catalog Is Shoppable?

October 1, 2020  |  providence

The digital shopping revolution is poised to transform healthcare. But it’s not just a call for convenience that will drive the growth of healthcare e-commerce. As the COVID pandemic takes its toll on the economy, there will be more consumers — healthcare “free agents” — paying out of pocket for their healthcare. That will create […]

What Do Online Booking Sites Have To Do With Healthcare?

October 1, 2020  |  providence

Fortunately, online ordering, via aggregator websites like Expedia and Kayak, has made booking a trip a breeze. When it comes to healthcare, however, it’s a different story. Too often, for too many people, finding the right care and the right provider online can be a challenge. In fact, before the onset of the COVID pandemic, 73% of […]