The digital shopping revolution is poised to transform healthcare. But it’s not just a call for convenience that will drive the growth of healthcare e-commerce. As the COVID pandemic takes its toll on the economy, there will be more consumers — healthcare “free agents” — paying out of pocket for their healthcare. That will create […]
While consumers now have a lot more control over where and when they eat, it’s not the same story in healthcare. For patients, finding the care they need–that is, care from the right provider, delivered in a way the patient prefers, at a time convenient for the patient–is still a challenge. Nothing highlights the limited […]
Fortunately, online ordering, via aggregator websites like Expedia and Kayak, has made booking a trip a breeze. When it comes to healthcare, however, it’s a different story. Too often, for too many people, finding the right care and the right provider online can be a challenge. In fact, before the onset of the COVID pandemic, 73% of […]
As employers are forced to rethink their healthcare investments, their cost-shifting is creating a greater market of cash-pay consumers who will demand greater value than the traditional fee-for-service model has afforded them. The necessary transition towards value-based care will accelerate the need for technologies that can efficiently collect cash directly from patients for services. And […]
Blockbuster is a cautionary tale about what happens when organizations fail to adapt in a timely way to new technologies and customer preferences. In healthcare, a similar technological transformation is underway which neither hospitals nor digital entrepreneurs can afford to miss. It’s the rise of digital health — sometimes called telehealth or remote care — […]