Ideas, thoughts and opinions about disrupting from within a health system
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Digital Innovation
December 8, 2022 | Shweta Ponnappa
As we’ve talked about in previous pieces, the Providence St. Joseph Health (PSJH) digital strategy is to first deliver a 10x better experience online to entice healthcare consumers to work with us online, as opposed to offline. The second phase, once we’ve earned the right to interact with patients online, is to engage on an ongoing […]
Throughout our series, we’ve talked about our approach to Digital in healthcare, as well as specific products we’ve built to serve our patients. What we’ve described, which encompasses the work of over three years for the Providence St. Joseph Health (PSJH) Digital team, has been focused on the key theme of growing PSJH through better […]
We’ve taken you on an 8-piece journey about Providence St. Joseph Health’s digital story including our approach to Digital and innovation, our strategy, some of the investments we’ve made, and the products we’ve developed internally that are digitally transforming our organization. We have shared our learnings with our GeekWire audience as well as over 60 health systems that […]
Providence St. Joseph Health CEO, Rod Hochman, describes today’s “healthcare industry financial statement,” in slightly tongue-in-cheek terms, like this: technology companies, pharmaceutical companies and medical device companies own the profits, insurance companies own the balance sheet, and health systems own the debt because of the capital intensity of investing in hospitals. Dr. Hochman goes on […]
The impact of consumerism on healthcare has been studied and debated for decades. As far back as the 1970s, the RAND Corporation was randomly tinkering with health insurance deductibles and then analyzing the results. The push for health savings account (HSA) expansion in the early 21st century and the significant overhaul of the individual insurance market by […]
If you’ve been following our series, you’ve now heard the phrase ‘innovation at scale’ a couple times. This means focusing on solving healthcare’s biggest problems, thereby moving the needle with respect to healthcare cost, clinical quality, and patient or provider experience, or as they’re known in healthcare, ‘The Quadruple Aim’. Everything we do in Providence St. […]
In our last piece we talked about the role of digital as powering a transformational strategy by always starting with a clearly articulated and well-quantified problem or opportunity area, then putting that problem through a digital problem solving cascade. In short, make sure you understand the problem, if it’s a “needle mover”, if you already own a […]
The US healthcare industry, if it were a country, would be the 5th largest economy in the world. At more than $3.2 trillion in annual national health expenditures, the industry is just smaller than the size of the entire economy of Germany ($3.5 trillion) and is larger than Britain’s ($3.0 trillion). For it to matter, […]
In our previous piece, we talked about companies that wouldn’t exist if we as health systems were more effective at doing our jobs. In saying that, we don’t intend to be critical of other companies that act as online intermediaries. We’re, in fact, being self-critical as a health system. These companies are providing necessary services to […]
In the first article in our series, we talked about innovating at the ends of the industry value chain as a critical component to innovating in health care. Innovation at the ends of the value chain means innovating on what delivers value directly to creators and consumers of value — in healthcare, that’s patients and caregivers. […]