Digital Innovation

How Providence Health Innovates

May 2, 2018  |  Providence Digital Innovation Group

Providence St. Joseph Health in Seattle is driving innovation in its digital space. The health system includes 50 hospitals, 829 clinics, 23,000 physicians, and nearly 2 million covered patients. This mission of Providence St. Joseph Chief Digital Officer Aaron Martin and his team is to discover important digital innovations, demonstrate that they work, and bring […]

Digital Innovation

The Promise of Digital Technology To Transform The Mental Wellbeing of the Communities We Serve

May 1, 2018  |  Providence Digital Innovation Group

In the United States, one in five adults experience mental illness in a given year. This represents an incredible amount of pain and suffering endured by millions. A Massive, National Problem.  On average, one American dies every four minutes due to suicide or drug- or alcohol-induced causes. The impact of behavioral conditions is further pronounced […]

Digital Innovation

Express Care & the 10x Better Experience in Healthcare

April 18, 2018  |  Providence Digital Innovation Group

In our other articles, we’ve discussed driving innovation at scale by going digital with our customers, which first means having healthcare consumers transact and engage with us online. We do this by enticing our customers to work with us online by delivering a 10 times better online experience as compared to offline. It is necessary […]

Digital Innovation

Creating Patient Engagement Through Personalized Consumer Health

April 18, 2018  |  Providence Digital Innovation Group

As we’ve talked about in previous pieces, the Providence St. Joseph Health (PSJH) digital strategy is to first deliver a 10x better experience online to entice healthcare consumers to work with us online, as opposed to offline. The second phase, once we’ve earned the right to interact with patients online, is to engage on an ongoing […]

Digital Innovation

Digitally Transforming a Health System Across 6 Digital Journeys

April 18, 2018  |  Providence Digital Innovation Group

Throughout our series, we’ve talked about our approach to Digital in healthcare, as well as specific products we’ve built to serve our patients. What we’ve described, which encompasses the work of over three years for the Providence St. Joseph Health (PSJH) Digital team, has been focused on the key theme of growing PSJH through better […]

Digital Innovation

How Health Systems Can Disrupt Their Own Business Models

April 18, 2018  |  Providence Digital Innovation Group

We’ve taken you on an 8-piece journey about Providence St. Joseph Health’s digital story including our approach to Digital and innovation, our strategy, some of the investments we’ve made, and the products we’ve developed internally that are digitally transforming our organization. We have shared our learnings with our GeekWire audience as well as over 60 health systems that […]

Digital Innovation

The Economic Rebalancing Opportunity for Health Systems

April 18, 2018  |  Providence Digital Innovation Group

Providence St. Joseph Health CEO, Rod Hochman, describes today’s “healthcare industry financial statement,” in slightly tongue-in-cheek terms, like this: technology companies, pharmaceutical companies and medical device companies own the profits, insurance companies own the balance sheet, and health systems own the debt because of the capital intensity of investing in hospitals. Dr. Hochman goes on […]

Digital Innovation

The Consumerism Movement in Healthcare

April 18, 2018  |  Providence Digital Innovation Group

The impact of consumerism on healthcare has been studied and debated for decades. As far back as the 1970s, the RAND Corporation was randomly tinkering with health insurance deductibles and then analyzing the results. The push for health savings account (HSA) expansion in the early 21st century and the significant overhaul of the individual insurance market by […]

Digital Innovation

Digital is the Engine Behind Transforming Healthcare

April 17, 2018  |  Providence Digital Innovation Group

If you’ve been following our series, you’ve now heard the phrase ‘innovation at scale’ a couple times. This means focusing on solving healthcare’s biggest problems, thereby moving the needle with respect to healthcare cost, clinical quality, and patient or provider experience, or as they’re known in healthcare, ‘The Quadruple Aim’. Everything we do in Providence St. […]

Digital Innovation

Funding Solutions, Not Vendors is the Key to Innovating Healthcare

April 17, 2018  |  Providence Digital Innovation Group

In our last piece we talked about the role of digital as powering a transformational strategy by always starting with a clearly articulated and well-quantified problem or opportunity area, then putting that problem through a digital problem solving cascade. In short, make sure you understand the problem, if it’s a “needle mover”, if you already own a […]