In our other articles, we’ve discussed driving innovation at scale by going digital with our customers, which first means having healthcare consumers transact and engage with us online. We do this by enticing our customers to work with us online by delivering a 10 times better online experience as compared to offline. It is necessary […]
As we’ve talked about in previous pieces, the Providence St. Joseph Health (PSJH) digital strategy is to first deliver a 10x better experience online to entice healthcare consumers to work with us online, as opposed to offline. The second phase, once we’ve earned the right to interact with patients online, is to engage on an ongoing […]
Throughout our series, we’ve talked about our approach to Digital in healthcare, as well as specific products we’ve built to serve our patients. What we’ve described, which encompasses the work of over three years for the Providence St. Joseph Health (PSJH) Digital team, has been focused on the key theme of growing PSJH through better […]
We’ve taken you on an 8-piece journey about Providence St. Joseph Health’s digital story including our approach to Digital and innovation, our strategy, some of the investments we’ve made, and the products we’ve developed internally that are digitally transforming our organization. We have shared our learnings with our GeekWire audience as well as over 60 health systems that […]
Providence St. Joseph Health CEO, Rod Hochman, describes today’s “healthcare industry financial statement,” in slightly tongue-in-cheek terms, like this: technology companies, pharmaceutical companies and medical device companies own the profits, insurance companies own the balance sheet, and health systems own the debt because of the capital intensity of investing in hospitals. Dr. Hochman goes on […]
The impact of consumerism on healthcare has been studied and debated for decades. As far back as the 1970s, the RAND Corporation was randomly tinkering with health insurance deductibles and then analyzing the results. The push for health savings account (HSA) expansion in the early 21st century and the significant overhaul of the individual insurance market by […]